Politique de remboursement

30-Day Return Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be unused, in original condition, and in their original packaging. You'll also need your receipt or proof of purchase.

How to Start a Return Contact us at gomega@gomeg.co within 30 days of receiving your item. Please include your order number and a photo of the issue. Do not ship items back without contacting us first — return addresses vary by supplier and we'll provide the correct instructions once your request is reviewed. We respond within 24–48 hours.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Eligible Returns Items may be eligible for return if they arrive damaged, defective, or incorrect. Items must be unused, in original condition, and in original packaging.

Non-Returnable Items We cannot accept returns on sale items, gift cards, perishable goods, custom/personalized products, personal care items, hazardous materials, flammable liquids, or gases.

Exchanges To exchange an item, contact us and we'll guide you through the process based on availability.

European Union — 14-Day Cooling-Off Period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, in original condition, with tags and original packaging, along with proof of purchase.

Refunds Once your return is approved and received, refunds are processed to your original payment method within 10 business days. Processing times may vary by bank. If more than 15 business days have passed since your return was approved, please contact us at gomega@gomeg.co.

Questions? Email us anytime at gomega@gomeg.co.